1. What is Fusion Wear?
Fusion Wear is your one-stop shop for customized T-shirts and apparel. We specialize in creating unique designs tailored to your needs, whether for personal use, corporate events, or gifts.
2. Where are you located?
We are based in Boduppal, Hyderabad, Telangana, India, 500039.
3. Do you offer international shipping?
Currently, we only ship within India.
4. Can I customize a T-shirt with my own design?
Yes, you can upload your design, logo, or photo directly on our website to create your custom T-shirt.
5. Can I preview my design before ordering?
Absolutely! Our T-shirt design tool allows you to see a preview of your customized design.
6. Do you provide assistance with design creation?
Yes, we can help you refine your design or create one from scratch. Contact us via WhatsApp or email for assistance.
7. What payment methods do you accept?
We accept online payments through Razorpay, which supports UPI, credit/debit cards, and net banking.
8. How do I know if my order was confirmed?
Once your payment is successful, you’ll receive an order confirmation email or WhatsApp message with the order details.
9. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placement. Please contact our support team immediately for assistance.
10. How long does it take to receive my order?
Orders are usually delivered within 5-7 working days, depending on your location.
11. Can I track my order?
Yes, once your order is shipped, we’ll provide you with a tracking link.
12. What are the shipping charges?
Shipping charges vary based on the location and order size. The exact amount will be calculated during checkout.
13. What is your return policy?
We accept returns only for defective or incorrect items. Please report issues within 7 days of receiving the product.
14. How do I apply for a refund?
To request a refund, email us at fusionwearofficl@gmail.com or contact us via WhatsApp with your order details. Refunds are processed within 5-7 working days.
15. Do I need an account to place an order?
No, but creating an account lets you track orders, save designs, and access previous orders easily.
16. How can I update my profile information?
You can update your profile picture, mobile number, age, and address under the My Profile section on our website.
17. How can I contact you for help?
You can reach out to us via:
- WhatsApp: +91 9014798713
- Email: fusionwearofficl@gmail.com
18. What are your working hours?
We’re available from Monday to Saturday, 9:00 AM to 6:00 PM.
19. Can I order in bulk for events or businesses?
Yes, we offer bulk orders for corporate events, team uniforms, or giveaways. Contact us for special pricing.
20. Can I see how a design looks on a T-shirt before ordering?
Yes, you can upload your design and use our tool to see how it looks on a T-shirt, including different colors and styles.